FREQUENTLY ASKED QUESTIONS

NO, ChicagoCop.com does not have a brick and mortar store. All business is conducted online through our Chicago Cop Shop website. CLICK HERE to visit our online store. From time to time, the Chicago Cop Shop participates in collectible shows and special events. To see if we will be at any upcoming events, check the home page of ChicagoCopShop.com.

NO, ChicagoCop.com does not archive photos of officers past or present. The only photo’s we have are published on our website. However we have assembled a page with tips on how to research information about Department Members. CLICK HERE to view our “Find a Department Member” page. This page has information about obtaining photos of Department members.

NO, there is no publicly accessible database of past or present Chicago Police Officers or officers from agencies absorbed by the Chicago Police Department. The only information ChicagoCop.com has about Department members is published on our website. However we have assembled a page with tips on how to research information about Department Members. CLICK HERE to view our “Find a Department Member” page.

NO, we do not offer reproductions of Chicago Police Stars or know of anyone who can have one made for you.

NO, our website is a privately developed resource about the Chicago Police Department. ChicagoCop.com is not developed or authorized by the Chicago Police Department. The views, posts, and pages published or expressed by ChicagoCop.com are NOT the official position of the Chicago Police Department and/or the City of Chicago and its sister agencies.

It’s always best to try a different web browser or computer when you experience an issue like this. This is a very rare problem and there is nothing we can do to fix this issue. It is likely a problem caused by a setting in your web browser. If the problem persists on a different computer, you can Apply for an account on this page CLICK HERE.

If this is the case it is likely due to one of three possible issues.

The first issue could be that you entered your e-mail address incorrectly when you registered, this happens frequently! The standard format for CPD e-mail is FirstName.LastName@ChicagoPolice.org, however if someone with the same name as you was on the Department when you were hired your e-mail address will be different. If you are a Junior or a Senior then your e-mail address might be formatted like this FirstName.LastNameJr@ChicagoPolice.org.

The second issue could be that your mailbox is full. If this is the case then you will not get the e-mail.

The third issue could be that you just didn’t get the e-mail. For some unknown reason the message makes it to the CPD e-mail server but just doesn’t get delivered. It’s very technical as to why, but this only affects a very small percentage of people.

If any of these three things occur simply e-mail us at info@chicagocop.com from the e-mail account you used to register and let us know, we’ll activate your account for you manually. Keep in mind if you e-mail us from an account that is not registered with us, your account WILL NOT be activated.

We will usually respond to an e-mail within 24 hours.

There are two ways you can change your password.

1. From the login screen please click the “Reset Password” link to reset or change your password.

2. If you are already logged in or automatically logged in after confirming your registration via your Welcome e-mail. Hover over your name with the mouse in the top right hand corner of the website, a dropdown menu will open, move the mouse pointer over the “Reset Password” link and click it.

If this is the case it is likely due to one of three possible issues.

The first issue could be that your account is already activated. Try to login to the website. If your account isn’t activated you’ll get an error message that says, “This account is pending e-mail activation.”

The second issue could be that you did not click the link within one hour of registration. If this is the case reply to the activation e-mail and let us know, we’ll activate your account for you manually.

The third issue could be that it just doesn’t work. These things happen, technology isn’t perfect. This is known to happen from time to time and affects a small percentage of users. If this is the case reply to the activation e-mail and let us know, we’ll activate your account for you manually.

We will usually respond to an e-mail within 24 hours.

YES, To have your agency added to the list please send us a message through our Get in Touch, Contact Us Form. We will need the agency name and a valid agency email address. Please note that University Police Departments usually use the same e-mail domain as the students, faculty and other university employees. For this reason University e-mail addresses can’t be added to our list. Instead you must apply for an account HERE.

This is a problem we are working to resolve, however it seems to be an isolated problem which affects a very small percentage of users using Internet Explorer. Try registering or logging in using Chrome. Any member can download and install Chrome on a Department computer, an administrator account is not necessary. ChicagoCop.com is designed to work best with Chrome. CLEARNET Applications (CIT, Crash, DV, Incident, ISR and TRR) and The WIRE are also designed to work best with Chrome. To download Chrome CLICK HERE. Once you click the “Download Chrome” and “Accept and Install” buttons the installation file will download. Open this file to install Chrome.

ChicagoCop.com has undergone a major redesign and the ability to log in using a generic username and password has been discontinued. Users will now have to register for an account in order to log in. To create a new account CLICK HERE.